How do I discontinue my rental?
Per the rental agreement, we ask that you give us as much notice as possible when you plan to move out. You can schedule your move out date in the online account. Log into your account on the website and click Move-Out. This will take you through the process of scheduling your move-out date. You can also email if that works better (and we will schedule the move-out for you). The L, XL and XXL units require a minimum of 30 days' advance notice before moving out. Rental payments are non-refundable.
How do I complete my move-out?
For the mini-storage units, we ask that you give us as much notice as possible when you plan to move out. The L, XL and XXL units require a minimum of 30 days' advance notice before moving out. You can schedule your move out date in the online account or email us if that works better for you (and we will schedule the move-out for you). On or before your move-out date, please empty the unit, sweep it out and remove your lock. If your cell phone is listed in your account. you can send a picture via text (605) 570-5262) or email it to (info@statestorage.com), showing us the broom swept, empty unit (including unit number). Once we have that, we'll finalize the move-out process. Rental payments are non-refundable (including prepayments for 6 and 12 months).
Please Note: If you are moving out on the last day of the month, we need you to complete the move out process no later than 3 PM that day or you risk being charged for the next month.
When will my deposit be refunded?
If there is a deposit on the unit you rented, we typically process deposits on the 2nd or 3rd calendar day following the month you move out. Example: if you move out in September, we will process your deposit refund on October 2nd or 3rd. Deposits are refunded to the same credit card they were paid with.
Will my month be pro-rated when I move out?
No, there are no partial refunds for unit rent. Rental payments are non-refundable (including prepayments for 6 and 12 months).
